Shipping policy
1. Introduction
1.1 This policy outlines the details of our delivery methods and periods for orders made through our website liquidscout.co.uk or by telephone 01273 569093.
1.2 This policy is a legally binding document and forms part of the contract of sale between you and Double Shot Drinks Ltd under our terms and conditions of sale.
2. Free Delivery
2.1 We offer free standard delivery to all UK addresses on all orders over GBP 99 (including VAT).
2.2 Orders below this threshold will be subject to delivery charges.
3. Geographical Limitations
3.1 We currently only deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
3.2 We do not currently offer delivery to other countries or territories.
4. Delivery Methods and Periods
4.1 The methods we use to deliver our products, and the typical time periods for delivery, are as follows for UK addresses:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select identify delivery method, with a typical delivery period of 3 working days.
4.2 Orders placed before 2pm on a working day are typically dispatched the same day. If your order is placed after 2pm on a working day, or on a non-working day, it will usually be dispatched on the next working day.
4.3 Please note: If there is a different dispatch time for a specific product, this will be clearly mentioned on the product page.
4.4 The delivery periods provided are estimates and, while we strive to deliver promptly, we cannot guarantee delivery before the end of the stated period.
4.5 We may conduct fraud screening checks before dispatching your order, which could potentially delay delivery. If a delay due to fraud screening is anticipated, we will notify you.
6. Delivery Tracking
6.1 Delivery tracking is available for all orders.
6.2 To track your delivery, enter your order number (provided in your order confirmation email) into our delivery service provider's website here:
https://www.dpd.co.uk/
https://www.parcelforce.com/track-trace
https://www3.royalmail.com/track-your-item#/
7. Receipt and Signature
7.1 All deliveries require in-person receipt at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of any delivery requiring a signature.
8. Additional Deliveries
8.1 If the first delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt.
9. Collection
9.1 If delivery remains unsuccessful after at least one further attempt, the delivery service provider will leave a card with instructions on how to collect your products and the applicable collection time frame.
10. Delivery Problems
10.1 If you encounter any delivery issues, please contact us using the contact details published on our website or otherwise provided to you.
10.2 If our delivery service provider cannot deliver your products due to a fault on your part, and you fail to collect them within the specified timeframe, we may arrange re-delivery at your expense, even if the initial delivery was free.
10.3 Examples of situations where a delivery failure is your fault include:
(a) providing an incorrect delivery address;
(b) a mistake in the provided delivery address;
(c) the delivery address is not reasonably accessible;
(d) the delivery address cannot be safely accessed;
(e) if in-person receipt is not required, there is no easy and secure place to leave the products and no one available to accept delivery; or
(f) if in-person receipt is required, no one is available at the delivery address to accept delivery and provide a signature